LinuxMagic Services - Services - Support

Linux Support

Linux is the powerful operating system that has been taking the world by storm over the last few years. It has enabled the internet to flourish and provided a cost effective platform for the servers. It is used to run mail servers, web servers, and databases. Today it is becoming the desktop operating system of choice.

We are proud to have been involved in the Linux movement since it's early days, and have developed a reputation as experts in all phases of network and server technologies that have Linux at their heart.

If you or your company is interested in having our team set up your Linux system(s), maintain existing installations, or if you need us to provide support for all versions of Linux, please feel free to contact our sales department at sales@linuxmagic.com or via our contact page.

Linux Support Services

LinuxMagic has its own dedicated team of programmers and developers that can modify or support existing infrastructures and software or develop custom applications. With their continual commitment to security and training in the latest technologies, they have the ability to find solutions with lower overall costs and the highest level of support possible. With its sister company, Wizard IT, LinuxMagic has the ability to deploy solutions in either Windows or Linux/Unix environments. With their own Linux distributions, LinuxMagic provides the most advanced skills, right down to the operating system level. For a listing of our in-house programming skills, please see below.

  • Linux Deployment

  • Assessment
  • Installation
  • Supporting virtually all of the distributions
  • Data Base Servers
  • Firewall Servers
  • File Sharing
  • Authentication Servers
  • Mail Servers
  • Internet Servers
  • Complete Testing and Custom Performance Enhancements

  • Linux Support Services

  • Remote Administration
  • Security and System Hardening
  • Security Assessments
  • Recovery and Backup Solutions
  • Support Contracts
  • Printer, And peripheral Support
  • Desktop Support
  • Upgrades and Hardware Solutions
  • Debugging and Problem Solving

  • Linux Administration

  • Routine Performance Checks
  • Routine Log Analysis
  • Complete Administration Packages
  • Software support, installation, compiling and customization
  • User and System permissions

  • Linux Development

  • Linux strengths are it is so versatile, we can customize to your specifications
  • Development on all Platforms
  • Embedded Project Development
  • Custom Distributions and Installers
  • Custom scripting and Programming
  • Custom Desktop Applications
  • Custom Database Development

  • Oracle on Linux

  • Nothing makes Oracle run better, and offers a more robust and cost-effective Operating System
  • Mission Critical Support
  • Installation
  • Backup Solutions
  • Performance Enhancements
  • Support
  • Custom ProC Programming

Linux Support Rates

Linux Support - Regular rates

Business Hours:

  • Support - Analyst ($200 per hour*)

After Business Hours:

  • Support - Analyst ($400 per hour*)

* depending on the nature of the support incident, a higher senior support rates may apply

Linux Support Packages

We offer the following packages of Linux support:

  • 1. LinuxMagic Spell Caster support
  • 2. LinuxMagic Wizard support

LinuxMagic Spell Caster support

This support plan is for companies using Linux in a server environment who need 24/7 support, or need additional help with configuration or security.

Included:

  • Free Telephone Support of 15 minutes per incident 24 hours a day, 7 days a week
  • Reduced Rates on other telephone support calls
  • Reduced Rates on Remote Administration calls

Rates:

  • $90 per server monthly fees (minimum 6-month contract)

LinuxMagic Wizard support

This support plan is for companies using Linux in a server environment, who need 24/7 support, and need someone to maintain their servers to the highest possible levels of performance and security.

Included:

  • Free Telephone Support of 15 minutes per incident 24 hours a day, 7 days a week
  • Reduced Rates on other telephone support calls
  • Reduced Rates on Remote Administration calls
  • Free initial security audit, free initial support software setup
  • Monthly Routine checks of systems (see agreement for details)

Rates:

  • $350 per server monthly fees (minimum 12 month contract)